All items are non-refundable. All sales are FINAL. Items are listed as is. I try to describe them as accurately as I can. Items will not be shipped until payment has been received. USPS Priority and UPS Ground shipping are available. I ship only to in the U.S. Items are occasionally lost or damaged when shipped, which I am not responsible for. Insurance is optional for an additional $2.00 to be paid by the buyer for USPS. UPS already includes insurance.